Link: Japanese companies develop AI tools against 'customer harassment'

Japanese companies are developing AI to shield call center employees from disruptive customer behavior. Tools like voice modifiers aim to alleviate the stress caused by hostile interactions.

These innovations are designed to train workers on managing confrontational situations effectively.

Their introduction is crucial as they are expected to reduce the high turnover rates in the industry.

SoftBank and the University of Tokyo have crafted a technology that alters the tone of an agitated caller.

This AI detects "scary" tones using a database of tens of thousands of voices, adjusting them to sound less threatening.

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Yoooo, this is a quick note on a link that made me go, WTF? Find all past links here.