Link: Salesforce rolls out Agentforce, a suite of AI agents that handle tasks in sales, marketing, commerce, and customer service, starting at $2 per conversation (Ina Fried/Axios)

Salesforce launched Agentforce, a new platform featuring generative AI bots designed to operate autonomously within predefined limits. This innovation aims to boost productivity by minimizing the need for human oversight.

The debut focuses on enhancing functions across sales, marketing, commerce, and customer service.

Salesforce offers several ready-to-use agents capable of performing roles like sales rep and customer service agent.

Agentforce is powered by Atlas, a reasoning engine developed to mimic human cognitive processes.

Atlas evaluates queries, retrieves data, and ensures the output is accurate and trustworthy.

CEO Marc Benioff touted Agentforce as the fulfillment of AI's true potential, criticizing current AI solutions as underwhelming.

Testimonies from early users like Wiley's Kevin Quigley highlight over a 40% improvement in issue resolution compared to older systems.

The evolution towards autonomous AI agents marks a transformative phase in technology.

Combining these agents with strict protocols aims to mitigate risks associated with AI inaccuracies. #

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